Return and Refund Policy

At Avanorauo, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a 30-day return and exchange policy for eligible products.

30-Day Return and Exchange Period

You may request a return or exchange within 30 days after the date your order is delivered.

To be eligible for a return or exchange, the product must generally:

• Be unused and in its original condition

• Be returned with its original packaging and accessories, where applicable

• Not have been damaged due to misuse, improper handling, or unauthorized modification

How to Request a Return

Please contact our customer service team before sending any item back.

Email: inellvilaro960@outlook.com

Please provide:

• Your order number

• Your name

• The product you wish to return or exchange

• The reason for the return or exchange

• Photos of the product if it is damaged, defective, or incorrect

Our customer service team will review your request and provide the appropriate return instructions.

Please do not send a return to an address that has not been provided or authorized by our customer service team.

Free Returns and Exchanges

Eligible returns and exchanges requested within the 30-day return period are free of charge.

Customers should contact us before returning an item so that we can provide the correct return instructions.

Refunds

After we receive and inspect the returned item, we will notify you whether your refund has been approved.

If the return is approved, the refund will be issued to the original payment method.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 30 days after delivery.

Please provide your order number and clear photos showing the issue. We will review the situation and provide an appropriate solution, which may include a replacement, exchange, or refund.

Non-Eligible Returns

A return may not be accepted if:

• The return request is submitted after the 30-day return period

• The product has been damaged through misuse or improper handling

• The product has been materially altered after delivery

• Important components or accessories are missing

Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded under applicable law.

Contact Us

For questions about returns, exchanges, or refunds, please contact:

Email: inellvilaro960@outlook.com

Website: https://avanorauo.shop